General Terms and Conditions
TERMS OF SALES
www.lehnaa.com
Object :
The purpose of the general conditions of sale is to specify the contractual relations between “ lehnaa.com » and “the customer”.
Consequently, these general conditions of use apply, without restriction or reservations, to all offers offered by “ lehnaa.com ”, to natural or legal persons hereinafter referred to as “The customer”.
“The customer” declares that he has the skills and means necessary to subscribe to, access the services offered and use them.
Consequently, the fact for any customer to purchase a product, offered by “ lehnaa.com » implies full and complete acceptance of these general conditions of sale of which “the customer” acknowledges having read prior to his order.
These general conditions of sale are permanently available on the site
« lehnaa.com » which reserves the right to modify them at any time.
The fact that “ lehnaa.com » does not take advantage of any of the clauses of these general conditions of sale, cannot be interpreted as a waiver of the right to subsequently take advantage of any of these conditions.
ARTICLE 1 – PLACING AN ORDER FOR A PURCHASE:
Through the site “ lehnaa.com », “the customer” must create a user account and use the online order and payment form.
ARTICLE 2 – DELIVERY TIME:
All our orders are shipped from France, delivery times are 2-5 working days on average.
ARTICLE 3 – PRICES:
Prices are expressed in euros (€) and excluding taxes. Prices are subject to change at any time. It is therefore up to “the customer” to consult the site “ lehnaa.com », the applicable prices in force prior to any order being placed. Under no circumstances will “the client” be able to invoke any right against “ lehnaa.com ”, for the purpose of benefiting from a rate previously offered or subsequently proposed by “ lehnaa.com ”.
ARTICLE 4 – PAYMENT TERMS:
The product(s) ordered will be delivered in return for online payment on the site “ lehnaa.com », either by credit card or via Paypal.
In the event of a payment incident, “ lehnaa.com » may immediately suspend the purchase.
ARTICLE 5 – RESPECTIVE OBLIGATIONS OF THE PARTIES
5.1. “Customer” obligations for a purchase:
An act of purchase is subject to the completion of an information questionnaire as well as payment. If these 2 conditions are not met, the deed of purchase will be rejected.
“The customer” bears full responsibility for the information provided in the information prior to the act of purchase. If “The customer” makes an error in this information, he may obtain no compensation from “ lehnaa.com ".
5.2 Obligations of “ lehnaa.com »:
« lehnaa.com » undertakes to do everything possible to ensure the permanence, continuity and quality of the services provided to the customer.
« lehnaa.com » undertakes to respect the strictly confidential nature of the elements entrusted to it by the client such as their identity and information concerning them.
ARTICLE 6 – LIVE SALE
“Our suppliers” provide a catalog of products that “ lehnaa.com » uses to create its product catalog. « lehnaa.com » puts said products online so that “the customer” can place orders.
“The customer” registers and places his order online from the site “ lehnaa.com ".
The “Internet user’s” order and payment will be recorded on the “customer’s” computer interface. “The Internet user” who validates an act of purchase becomes a “customer”
The “customer’s” order will be processed by “ lehnaa.com » and shipped by “our suppliers”.
The information entered by the “Internet user” when placing an order is binding on the user. In the event of an error in the wording of its billing and delivery details, “ lehnaa.com » cannot be held responsible for any inability to process the order.
« lehnaa.com » will make every effort to process and ship packages as quickly as possible. Parcels will be delivered by La Poste. Delivery times will be those applied by the post office.
Payment is made upon ordering.
ARTICLE 7 – GUARANTEE AND RIGHT OF WITHDRAWAL:
The buyer has a right of withdrawal of 30 days from the day after he takes possession of the property or accepts the offer for a service, without justification or payment of penalties on his part. He is nevertheless liable for the return costs.
The refund will include the amount of the product as well as any delivery costs upon purchase.
For any withdrawal request, please contact us at contact@lehnaa.com
ARTICLE 8 - GUARANTEE
In accordance with article 3 of the decree of December 18, 2014 relating to the information contained in the general conditions of sale in terms of legal guarantee, the consumer:
-benefits from a period of two years from the delivery of the property to take action; -can choose between repair or replacement of the goods, subject to the cost conditions provided for by article L. 211-9 of the consumer code; -is exempt from providing proof of the existence of the lack of conformity of the goods during the six months following delivery of the goods. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods. |
This same box recalls that the legal guarantee of conformity applies independently of any commercial guarantee granted.
Finally, it recalls that the consumer can decide to implement the guarantee against hidden defects in the thing sold within the meaning of article 1641 of the civil code and that in this hypothesis, he can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the civil code.
lehnaa.com undertakes to respect these legal provisions. For any request, please contact our customer service: contact@ lehnaa.com
All returned products must be returned in their original packaging and in a resalable condition. If this were not the case lehnaa.com could not provide any replacement or refund.